Legal terms for wallets and access
Our Legal terms describe the conditions attached to creating, using and closing an account, including identity checks, account details and requests to correct personal records. Access depends on local law, and we may restrict an account when required by applicable rules or when account details cannot
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be confirmed. Wallet activity through DANA, OVO, GoPay and QRIS is tied to the account record used for the request; bank transfer and virtual account records may also be retained for transaction checks. Please use your own account details and keep login credentials private. If a
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payment status, withdrawal request or access question needs clarification, contact us through the account support route before sending another request. We can explain the relevant policy section, the records connected to your account and the next step available where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.